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FAQs

You asked, we answered

Popular Questions

01.-

Branding & Design:

What is your process for creating a brand identity? +
Our process begins with an in-depth discovery phase where we gather information about your business, values, and target audience. We then move to conceptual development, creating mood boards and initial design concepts. After your feedback, we refine the designs and finalize the brand elements, including logos, color schemes, and typography. The final step involves delivering all branding assets and guidelines for consistent use.
How long does it take to complete a branding project? +
The timeline for a branding project typically ranges from 2 to 8 weeks, depending on the complexity of the project and your availability for feedback. We provide a detailed schedule at the start of the project to ensure we meet your deadlines and keep you informed of our progress throughout the process.
What is included in your branding package? +
Our branding package generally includes logo design, a color palette, typography selection, business card design, and brand guidelines. We also offer additional elements like social media profiles, letterheads, and marketing materials as part of our comprehensive branding services.
How do you determine the cost of a branding project? +
The cost of a branding project depends on several factors, including the scope of work, complexity, and deliverables. We provide a detailed quote after discussing your needs and project requirements. Our pricing is transparent, and we ensure there are no hidden fees or surprises.
Can I make revisions to the design concepts? +
Yes, we include a set number of revision rounds in our branding process to ensure you’re satisfied with the final design. We encourage your feedback and work collaboratively to make adjustments based on your preferences and ensure the design aligns with your vision.
Can you integrate eco-friendly practices into your graphic design projects? +
Yes, we incorporate eco-friendly practices into our graphic design projects. This includes using sustainable materials for printed materials, choosing eco-friendly inks, and optimizing designs to reduce waste. We strive to align our design processes with your commitment to sustainability and help you make environmentally conscious choices.
How do you handle deadlines and project timelines for graphic design work? +
We manage deadlines and project timelines by creating a clear schedule at the outset of each project. We break down the project into key milestones and set realistic deadlines for each phase, including initial drafts, revisions, and final delivery. Regular updates and open communication ensure that we stay on track and meet your deadlines effectively.
How do I get started with your graphic and branding design services? +
To get started, simply reach out to us through our contact form or by email. We’ll schedule an initial consultation to discuss your project needs and goals. After that, we’ll provide a detailed proposal and timeline. A 50% deposit is required before we begin, and once you approve, we’ll kick off the project and guide you through each step of the design process.

02.-

Web Design:

What is your process for designing a website? +
Our web design process starts with an initial consultation to understand your business goals and target audience. We then create wireframes and design mockups for your review. Once the design is approved, we move on to development, testing, and launch. We provide ongoing support and maintenance to ensure your website performs optimally.
How long does it take to design and develop a website? +
The timeline for designing and developing a website typically ranges from 6 to 8 weeks, depending on the complexity and scope of the project. This includes time for design, development, testing, and any revisions. We’ll provide a detailed timeline during the initial consultation to ensure we meet your deadlines.
Do you provide website hosting and domain registration? +
Yes, we provide website hosting and domain registration services. We’ll help you select the best hosting plan and register your domain, ensuring a seamless setup process for your new website.
How much do your web design services cost? +
The cost of web design services varies based on the project's complexity, features, and specific requirements. We offer a detailed quote after discussing your needs during the initial consultation. Our pricing is transparent, with no hidden fees.
What is the payment structure for web design projects? +
We require a 50% deposit before starting the project. Once the framework is completed, a 25% payment is due. The remaining balance is due upon project completion, before the final delivery of the website. We provide a clear payment schedule in the project proposal to ensure transparency.
Can I make changes to the design during the development process? +
Yes, you can make changes during the development process. We include a set number of revision rounds in our service to ensure the design meets your expectations. Major changes outside the initial scope may incur additional costs.
Do you offer ongoing support and maintenance for websites? +
Yes, we offer ongoing support and maintenance services to ensure your website remains up-to-date and functions smoothly. This includes regular updates, security monitoring, and troubleshooting. We can customize a support plan based on your needs.

03.-

Social Media Marketing:

What is your approach to social media marketing? +
Our approach involves developing a customized strategy tailored to your brand’s goals and target audience. We start with market and competitor research, create a content calendar, design engaging posts, and manage your social media accounts. We continuously analyze performance metrics to optimize and refine our strategy.
How do you determine which social media platforms are right for my business? +
We assess your target audience and industry to identify the most effective social media platforms. By analyzing demographic data and platform features, we recommend the platforms that align with your brand’s objectives and where your audience is most active.
What kind of content will you create for my social media accounts? +
We produce a range of content including engaging graphics, informative posts, promotional material, and interactive content like polls and stories. Our content is designed to resonate with your audience, align with your brand, and encourage meaningful engagement.
How do you measure the success of a social media campaign? +
We measure success through key performance indicators (KPIs) such as engagement rates, click-through rates, follower growth, and conversion metrics. Regular reports and insights help track progress and allow us to make data-driven adjustments to achieve your goals.
How long does it take to see results from social media marketing? +
Initial results and engagement may become visible within a few weeks, but significant improvements in metrics like follower growth and conversions generally take 3 to 6 months. Social media marketing is a continuous process, and consistent efforts yield the best long-term results.
What is included in each of your social media marketing plans? +
For detailed information on what’s included in each of our social media marketing plans, please visit our Social Media Plans . We offer three distinct plans, and we can also create a custom plan tailored to your specific needs. Pricing varies based on the scope of work and the level of service required.
What is your policy on package cancellation or upgrades? +
Payment for social media marketing services is due at the beginning of each month. If you decide to cancel your package, please notify us at least 30 days before the next billing date. If you cancel midway through the month, you will be billed for the full month due to the ongoing strategy and content creation already in place. For upgrades, we can adjust your plan and pricing accordingly and will provide a revised proposal reflecting the new package details.

04.-

General Questions

What is the payment structure for your design services? +
For both web and graphic design projects, we typically require a 50% deposit before starting the project. Additional payments are structured based on project milestones. For web design, 25% is due upon completion of the framework, with the remaining balance due before final delivery. For graphic design, payment terms are outlined in the project proposal and may vary depending on the scope of work.
Do you offer refunds if I decide to cancel the project? +
Orders may be canceled upon request via email within 24 hours of placement, subject to cancellation charges. The deposit is non-refundable. If you wish to terminate the contract before the completion of work, payment is required according to the proportion of work already completed For more details on our cancellation and refund policy, please visit our Terms & Conditions Page.
Do you offer revisions or adjustments to the design? +
Yes, we offer a set number of revisions as part of our service to ensure the final product meets your expectations. The number of revisions included varies by project and will be detailed in our proposal or contract. Additional revisions beyond the agreed number may incur extra charges.
How do you handle intellectual property and ownership of the final design? +
Upon full payment for the project, you will own the rights to the final design. We provide you with all necessary files and documentation. However, we retain the right to showcase the work in our portfolio and for promotional purposes unless otherwise agreed upon in the contract.

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Visit our Terms & Conditions for more information.